Chromecast Setup Problems (CenturyLink, Actiontec M1000 Router)?

by The Site Press Administrator on April 6, 2014

I received a Chromecast for Christmas and am having some difficulties setting it up. My internet provider is CenturyLink and my router is an Actiontec M1000. When I attempt to set up to Chromecast, My computer says “Something went wrong. We weren’t able to find your Chromecast on the network. I had already entered the network ID and Password. After this, the popup suggests 3 trouble shooting solutions: 1) Ensure you are not connected to a VPN (I’m Not) 2) If you have a dual band (2.4 and 5GHz) router – ensure it is not in AP isolation mode (I don’t know what this means) 3) If your router has MAC whitelisting – your Wi-Fi network allows this device and your Chromecast to join (not sure here either)

It then prompts me to visit this support page:

When I go to Chromecast Router Compatibility and find my Actiontec M1000 router, I click on the workaround option to try and find a solution to the problem. it says that if multicast is available I need to enable it by going to my Router settings > Enable UPnP. I cannot find this option in my router settings so I am not sure if it available for my router, or even if my router is compatible with Chromecast at all.

Any help at all would be much appreciated!



Dtoolman April 6, 2014 at 1:09 am

This means that something is preventing communication between the PC and Chromecast. It is most likely a router setting. Mac whitelisting is the same as Mac address filtering. AP isolation mode is only on newer dual band routers.

I would suggest that you just buy a cheap N or dual band router, and connect it to a LAN port on your current router/modem, and from the WAN port on the new router.. Then set it up for the chromecast. Make sure you set up security options so that no one can access your network.

George April 6, 2014 at 1:49 am

the M1000 is an old version, call centurylink and ask for a Zyxel PK5001Z

HansSolo April 6, 2014 at 2:17 am

I am having the same problem with my Actiontec PK5000 router. I have been through every setting on my router and it still tells me that the Chromecast was not able to be found on the network. I have contacted Google and Actiontec and still no solution. I am not connected to a VPN, there is no AP Isolation setting for my router, and no setting for MAC Whistlelisting either. Tried enabling DMZ and adjusted firewall settings. If anyone else has experienced this and found a solution PLEASE SHARE!


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